Aug 10, 2016 I've installed Office for Mac 2016 on my Macbook Pro running OS X 10.10.4. Our email is hosted on Office 365. When I try to add my account to Outlook for Mac 2016 using the 'Exchange or Office 365' option I always get the message: 'Outlook for Mac cannot add this type of account. Office 365 is the best Cloud Email solution, it not only help customer to be completely on the go This article tells you how to add Exchange and Office 365 accounts to Outlook 2016 for Mac. Add your first account In Outlook, select Tools > Accounts. I have a user who is running MacOS Sierra and Office 2016 for Mac. Last week, his mail synchronization in Outlook stopped working and he began getting prompts to enter his password. I have verified he can use the same password to log in to the portal. (He had a personal outlook.com account which continues to work fine) We have tried removing and re-adding the account and even performed a reinstall of Office after deleting all com.microsoft.* items from his user accounts /Library/Containers folder on the Mac. Office will reinstall and run correctly but when we try to re-add his email account, the Office 365 authentication screen keeps popping back up, even after entering correct username and password information. (We even get the expected Autodiscover prompts) This occurs whether we select automatic configuration or try to manually specify the server configuration. Hi Ken, Based on your description, I understand the affected account is an Office 365 account, right? If so, I suggest you try the following steps and check if there is any improvement: 1. Make sure you quit Outlook and other Office apps. Go to KeyChain Access; (Applications/Utilities/Keychain Access) 2. Search 'Exchange' under Login> All Items and delete everything; 3. Search 'Office' and delete everything; 4. ![]() How to java path set in windows10. Search 'ADAL' and delete everything; 5. Launch Outlook; 6. You will get the activation to prompt. If the account is already added, you will see the password prompt for the app and ADAL again. Please do 2-Factor Authentication if asked to and you should be able to login. However, if the issue persists or anything is misunderstood, I’d like to collect the following information for further troubleshooting: 1. How did he configure his account in Outlook for Mac? Via Exchange or IMAP/POP? Some relevant screenshots about ‘the Office 365 authentication screen keeps popping back up’. What's the detailed version of you Outlook for Mac client? (in Outlook> About Outlook) Thanks, Sam. ![]() Follow the instructions below to setup Microsoft Outlook after the Microsoft Office 2016 installation has completed. • In order to ensure a successful import of your data to Microsoft Outlook 2016, you should be running version Microsoft Outlook 2011 version 14.3.5 or above. Please contact the (617-495-7777) for assistance if Microsoft Outlook 2011 needs to be updated. Click the ‘Finder’ icon located on your dock at the bottom of the screen (Figure 1, A). Select ‘Applications’ on the left side of the ‘Finder’ window (Figure 1, B). Click ‘Microsoft Outlook’ to open Microsoft Outlook 2016 (Figure 1, C). Figure 1 Step 4. Click the right arrow on the first screen that appears to continue (Figure 2, A). Click ‘Get Started’ (Figure 3, B). Click ‘Start Using Outlook’ (Figure 3). Figure 3 Step 7. Click ‘Import’ to import the users 2011 Microsoft Office data (Figure 4, A). Figure 4 Step 8.
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